Customer Experience
in Healthcare
From scheduling an appointment, through care delivery, to follow-up communication and long-term trust.
Real-Time Feedback
Care Quality Backed by Data
Reputation Risk Prevention
Know how patients feel the moment they experience your care. Act before a concern turns into a complaint or a negative review.
Connect patient experience to specific departments, processes, and staff. Improve care systematically—guided by insight, not guesswork.
The system detects dissatisfied patients and instantly routes the signal to the right person. Discreet, fast, and prioritized.
Real-Time Feedback
Know how patients feel the moment they experience your care. Act before a concern turns into a complaint or a negative review.
Care Quality Backed by Data
Connect patient experience to specific departments, processes, and staff. Improve care systematically—guided by insight, not guesswork.
Reputation Risk Prevention
The system detects dissatisfied patients and instantly routes the signal to the right person. Discreet, fast, and prioritized.
How It Works
Patient Experience Across
the Entire Journey
In healthcare, the details make the difference. Appointment availability. Clear information. Staff empathy. Waiting times. The environment. Follow-up care. InsightSofa measures the patient experience at every critical moment—from the first appointment to the completion of treatment. You know exactly where you’re building trust. And where you’re losing it.
Show data from United Kingdom, segmented by Departments during last 3 months
Waiting Times and Care Coordination
Small details. Big impact.
Waiting without information often causes more frustration than the procedure itself. InsightSofa shows how patients perceive care coordination, communication, and scheduling—so you can improve processes without major investments.
Show data from Czech Republic, filtered by touchpoint Warranty Claims during last month
High-Value Signals
Capture Opportunities to Improve
Define the signals you want to detect in feedback—communication issues, long waiting times, or outstanding staff recognition. InsightSofa automatically scans every piece of feedback. When it detects an important signal, it instantly routes it to the right manager or physician.
AI analyzes every survey, question, and response—including open-ended comments. Based on the opportunities you define, it searches for relevant signals across all feedback. When a match is found, the system automatically opens a case and assigns it to the right person. This helps you uncover upsell potential, product innovation ideas, at-risk patients, and other opportunities that would otherwise remain hidden.
Feedback Collection
How Do You Get This Data?
With InsightSofa, you have three core ways to collect feedback. But one stands above the rest: transactional data—where the most valuable truth about your customer experience is revealed.
Feedback Collection
Transactional Measurement
The highest survey response rates. The highest-quality data. All in real time.
InsightSofa Channels
Collect feedback where your customers actually share it.
Design
Beautiful.
And built to perform.
Every survey reflects 14 years of CX expertise—crafted to maximize response rates and deliver a design that leaves your customers with a true wow experience.
