Customer Experience
in Public Administration
Citizen satisfaction with government offices, services, and communication.
Citizen Trust
Data-Driven Decisions
Fast Response to Dissatisfaction
Collect direct feedback from the people who use your services — and systematically improve their experience.
InsightSofa connects feedback with specific services and processes, so you know exactly what to improve.
The system automatically detects dissatisfied citizens and routes their feedback to the responsible staff.
Citizen Trust
Collect direct feedback from the people who use your services — and systematically improve their experience.
Data-Driven Decisions
InsightSofa connects feedback with specific services and processes, so you know exactly what to improve.
Fast Response to Dissatisfaction
The system automatically detects dissatisfied citizens and routes their feedback to the responsible staff.
How It Works
A Complete Understanding
of the Citizen Experience
Interactions with public administration often happen during important moments in citizens’ lives — applying for documents, building permits, social services, or communicating with government offices. InsightSofa helps you systematically track the citizen experience across every step of these processes and uncover the points where unnecessary frustration arises.
Show data from All departments, during last 3 months
Key Metrics
Where services perform.
And where they don’t.
Get a clear view of how citizens rate individual services, departments, and specific processes. Quickly identify both the strengths and the weak points in how your office operates.
Show data from United Kingdomc, segmented by Communication during last 3 months
Financial Impact
More Efficient Public Services
A better citizen experience in public administration means fewer repeated inquiries, fewer complaints, and more efficient processes. With feedback-driven insights, you can focus your time, energy, and resources where they create real impact.
Show data for Financial Department, only in division London during last 3 months
If you turn 10% of critics into promoters, you can expect revenue to increase by 3 135 470. That’s what this is all about.
High-Value Insights
Automatically Surface What Matters
InsightSofa analyzes all client feedback and automatically identifies situations that require immediate attention.
AI analyzes every survey, question, and response—including open-ended comments. Based on the opportunities you define, it searches for relevant signals across all feedback. When a match is found, the system automatically opens a case and assigns it to the right person. This helps you uncover upsell potential, product innovation ideas, at-risk patients, and other opportunities that would otherwise remain hidden.
Collecting Feedback
How do you capture this data?
Setup
Effortless Setup
Just as easy to use as it is to assemble. Delivered by courier and ready in minutes—no complexity, no delays.
Feedback Collection
Contactless Feedback
When touching the screen isn’t ideal, customers can simply scan the unique QR code displayed on the terminal and complete the survey on their own phone—quickly, safely, and seamlessly.
Design
Extensive Design Flexibility
Align every survey with your brand identity and deliver a visually refined, effortless feedback experience.
