Collect feedback
with your voice.
More emotion. More data. No more typing.
Speak anytime
Smarter surveys
High-quality data
Your voice survey arrives through your chosen channel (Email, SMS, WhatsApp, and more). You decide when to respond.
An AI assistant lets respondents speak freely—then follows up only on the questions they didn’t cover.
Voice surveys unlock a whole new way to understand experiences, including the emotions captured in a person’s voice.
Speak anytime
Your voice survey arrives through your chosen channel (Email, SMS, WhatsApp, and more). You decide when to respond.
Smarter surveys
An AI assistant lets respondents speak freely—then follows up only on the questions they didn’t cover.
High-quality data
Voice surveys unlock a whole new way to understand experiences, including the emotions captured in a person’s voice.
Powerful voice surveys
No cold calls.
Just smart voice surveys.
InsightSofa delivers voice surveys through familiar channels like email or SMS. Respondents know exactly what to expect and can choose how they want to respond—by typing on the keyboard or simply speaking their feedback.
AI Assistant
A new generation assistant
The voice assistant knows exactly how the survey should unfold and which questions need to be answered. It first lets the respondent speak freely, while in the background it continuously fills in answers to the questions already mentioned. At the end, it simply follows up on anything that wasn’t covered—resulting in fully completed surveys.
New data
A completely new lens
on customer experience
Voice surveys open up entirely new ways to measure customer experience—from detecting emotion and sentiment to analyzing full conversation transcripts.
Show customers Sentiment, who bought Beds during last 1 month
