Targeted Transactional
Surveys
Our most powerful module—delivering the highest data quality and response rates.
SMS
Still the highest-performing channel for collecting feedback—offering virtually unlimited customization.
When email contacts aren’t available, SMS becomes a powerful alternative for reaching respondents directly.
Younger audiences live on modern messaging platforms. And among them, WhatsApp leads the way.
Still the highest-performing channel for collecting feedback—offering virtually unlimited customization.
SMS
When email contacts aren’t available, SMS becomes a powerful alternative for reaching respondents directly.
WhatsUp
Younger audiences live on modern messaging platforms. And among them, WhatsApp leads the way.
Real-time Results
Transactional Measurement
Send surveys at the exact moment the experience is still fresh—when customers can provide the most accurate and valuable feedback. The result? Significantly higher response rates and sharper insights.
Response Rate
Increases Survey
Response Rates
Email, SMS, and WhatsApp significantly boost response rates—delivering richer, more reliable customer experience data.
New Trend
Interactive Surveys
Why simply listen to customers when you can engage with them—in real time, right inside the survey?
Financial Impact
Monetizing
Customer Experience
Discover the true impact of customer satisfaction on your business. See the numbers clearly—how much revenue your customer experience is actually driving.
Show data of Electronics, only in division London during last 3 months
Turn just 10% your detractors into promoters, and you could unlock an additional $3,135,470 in revenue.
That’s the power of customer experience.
High-Value Impact
Unlock Opportunities in CX
Define the opportunities you want to uncover in your feedback. InsightSofa scans every response and, the moment it detects potential, instantly assigns it to the right person in your organization.
Opportunities are fully powered by AI. Every survey, every question, every response—including open-text comments—is analyzed in depth. Based on the opportunities you define, AI continuously searches for meaningful signals. The moment it finds a match, it automatically opens a case and assigns it to the right person. Uncover upsell potential. Spot product innovation ideas. Identify at-risk customers. Reveal high-value opportunities that would otherwise remain hidden.
In Real Time
SWOT Through the Eyes
of Your Customers
See your SWOT analysis exactly as your customers experience it—across the entire company, specific departments, or individual teams.
Show customers of employee Doe John, who bought Beds during last 1 month
Features
Features That Matter.
Nothing more. Nothing less.
Designed to support your business from every angle. No matter how you use InsightSofa, you can rely on it to deliver exactly what you need—nothing missing, nothing unnecessary.
Customization
Unlimited Design Flexibility
We bring 14 years of CX experience to every survey. The result is a high response rate and a design that will leave your customers in awe.
Customization
Manage Emails for Every Device
With the InsightSofa email builder, you can design emails that look flawless on any screen.
Design
Beautiful.
And built to perform.
Mobile comes first in customer experience measurement. That’s why we put the greatest emphasis on delivering a flawless, high-impact experience on every mobile device.
